Shipping Policy

At Luxe Pillow®, we want your order to arrive quickly and in perfect condition. Here's everything you need to know about how we ship.

Free Shipping

We offer free standard shipping on all orders within the continental United States. No minimum order required.

Processing Time

Orders are typically processed and shipped within 1–3 business days of purchase. You will receive a shipping confirmation email with tracking information once your order has shipped.

Delivery Time

Standard shipping within the continental United States typically takes 3–7 business days after processing. Delivery times may vary depending on your location and carrier availability.

Shipping Carriers

We ship via UPS, FedEx, and USPS depending on your location and order size. Carrier selection is made at our discretion to ensure the best delivery experience.

Order Tracking

Once your order ships, you will receive an email with your tracking number. You can use this number to track your package directly on the carrier's website.

Shipping to Canada

We ship to Canada for a flat rate of $10.00 USD. Canadian customers are responsible for all applicable duties, fees, and taxes, which are collected upon arrival by the carrier. UPS collects at arrival; FedEx will send a separate bill.

Shipping to Other International Destinations

At this time, we do not offer shipping outside of the United States and Canada. We hope to expand our shipping options in the future.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us immediately at hello@luxepillow.com or call us toll-free at 1-800-208-3816. We will work quickly to resolve the issue and ensure you receive your order.

Address Accuracy

Please ensure your shipping address is correct at the time of purchase. Luxe Pillow® is not responsible for orders shipped to an incorrectly entered address. If you realize you've made an error, contact us as soon as possible at hello@luxepillow.com and we will do our best to correct it before your order ships.

Questions?

If you have any questions about your shipment, please contact us at hello@luxepillow.com or call toll-free at 1-800-208-3816. We're happy to help.