Frequently Asked Questions
What Are Your Pillows Made Out Of?
Our traditional Luxe Pillow has a down/feather core combo made from small waterfowl and two outer chambers constructed from ultra-premium white goose down. The pillow shell is made from 100% cotton and has double-stitched piped edges. Finally, the Luxe Pillow comes standard with a 300 thread count cotton damask pillow protector to keep your investment in tip top shape.
What is Your Return Policy?
At Luxe Pillow we make the highest quality pillow that you will ever sleep on. With that in mind we believe you will love our pillows but if for whatever reason you do not, you can return our pillows risk-free within 100 days. Just let us know why the pillow didn't meet your expectations and we will send you a return label free of charge. You can ship the product back and receive a full refund. No strings attached. We do ask that you try and sleep on your new Luxe Pillows for at least two weeks so that you can get used to the comfort and support that they provide.
What If I Still Want Your Pillow But I Don't Buy Products with Down or Feather?
Luxe Pillow offers a down-alternative pillow made with a Fiber Fill of 100% Polyester gel. The fill is opened and blended then reintroduced into the shell providing a feel that is nearly identical to premium down. It is engineered with the same 3C Technology that we use in the traditional Luxe Pillow. The down-alternative pillow is hypo-allergenic, anti-bacterial and anti-microbial.
Are Your Pillows Hypo-allergenic?
Yes, all Luxe Pillows go through an extensive washing process to clean both the down and the feather and to make sure the product is flawless. All products are certified hypo-allergenic. We also offer down-alternative pillows. See above.
Does Luxe Pillow Believe in Sustainability?
Yes, it is our mission to make the highest quality product and take care of the Earth and its resources. With our exacting standards we make sure that all down and feather is sustainably sourced and that we adhere to all Responsible Down Standard (RDS) practices.
Do You Offer Free Shipping?
Yes we offer free shipping on all of our products.
What If I Have Other Questions?
Feel free to email Support@LuxePillow.com or call us anytime toll-free at 1-800-208-3816.