Luxe Pillow®

Frequently Asked Questions

What Are Your Pillows Made Out Of?

Our traditional Luxe Pillow® has a down/feather core combo made from small waterfowl and two outer chambers constructed from ultra-premium white goose down. The pillow shell is made from 100% cotton and has double-stitched piped edges. Finally, the Luxe Pillow® comes standard with a 300 thread count cotton damask pillow protector to keep your investment in tip-top shape.

What If I Still Want Your Pillow But I Don't Buy Products with Down or Feather?

Luxe Pillow® offers a down-alternative pillow made with a Fiber Fill of 100% Polyester gel. The fill is opened and blended then reintroduced into the shell providing a feel that is nearly identical to premium down. It is engineered with the same 3C Technology that we use in the traditional Luxe Pillow®. The down-alternative pillow is hypo-allergenic, anti-bacterial and anti-microbial.

Can I Wash My Luxe Pillow®?

Yes, you can.  For minimal fuss have your Luxe Pillow® dry-cleaned.  To wash at home follow these directions:

1) Remove the Luxe Pillow from the pillow protector and wash the pillow protector separately per standard washing instructions.

2) Machine wash your Luxe Pillow® in warm water (no hotter than 104° F) on the gentle cycle.

3) Use mild soap only. Do not use bleach or sanitizer. Do not overload or under-load the washing machine. Balance the load between 50-75% capacity.

4) Dry your Luxe Pillow® thoroughly on a low-heat setting (no hotter than 100° F). Balance the dryer load at 50% capacity.

5) Make sure your Luxe Pillow® is completely dry before use. Dampness can lead to damaging the pillow.

6) After each wash and dry lay the pillow flat and hand form back into it's original shape.

Are Your Pillows Hypo-allergenic?

Yes, all Luxe Pillows® go through an extensive washing process to clean both the down and the feather and to make sure the product is flawless. All products are certified hypo-allergenic (Standard 100 by OKEO-TEX®). We also offer down-alternative pillows. See above.

Does Luxe Pillow® Believe in Sustainability?

Yes, it is our mission to make the highest quality product and take care of the Earth and its resources. With our exacting standards, we make sure that all down and feather is sustainably sourced and that we adhere to all Responsible Down Standard (RDS) practices.

Where are your pillows made?

All of our products, including our pillow protectors are made in the United States. We work with small, family-fun facilities that share our values and dedication to quality. 

Do You Offer Free Shipping?

Yes, we offer free shipping for orders in the continental US. For orders outside the continental US and Canada, we offer a flat rate shipping charge of $10.

I'm in Canada. Will I be charged taxes, duties, and fees?

For orders shipped to Canada, customers will be responsible for all duties, fees, and taxes due. UPS collects at arrival and FEDEX will send a bill. 

Who owns Luxe Pillow®?

Luxe Pillow® is owned by Luxe Bedding LLC. 

What If I Have Other Questions?

Feel free to email support@luxepillow.com or call us anytime toll-free at 1-800-208-3816.